What to do if bitcoins didn’t arrive

Network overload

Bitcoin has a throughput of 7 transactions per second. When there is a sudden burst of user activity, the mempool can be overloaded as many transactions are waiting to be processed and included in the block. Bitcoin has a throughput of 7 transactions per second. When there is a sudden burst of user activity, the mempool can be overloaded because there are many transactions waiting to be processed and included in the block.

How long to wait

It takes 6 miner confirmations to process a bitcoin transaction. The average time it takes to mine a block is 10 minutes. So, it takes 1 hour for 6 standard confirmations.

At times of network congestion, it can take from 20 minutes to 16 hours for 1 BTC transfer.

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Finding the cause

First you need to check the entered data on the payment page. You should carefully study the “History” tab in your personal cabinet. Here you should also see notifications about the transfer or denial of the operation and the number of confirmations made.

Next, it is worth clarifying the status on the sites of Bloxchair or Blockchain. It is necessary to insert the transaction hash (number) or cryptocurrency wallet address in the search field.

Bitcoin transaction acceleration

Low fees are the main error due to which Bitcoin does not arrive. Replace-by-Fee, Child pays for parent methods help to solve this problem.

You can also use paid and free gas pedal services.

Replace-by-Fee

RBF is a way to “push through” a hung transaction by replacing it. In order to make a transfer with minimal commission quickly, you need to make another one, but with a higher fee. In this case, only the second transaction gets into the block, and the first transaction is canceled.

Child pays for parent

The CPFP method means that the user of an unconfirmed payment creates a new (child) transfer with a higher fee using funds from the first (parent) one, which is hung up. This method is more expensive in cost than RBF because miners receive a commission for both transactions.

Bitcoin rules require the parent transaction to appear earlier in the same block than the child if both are included in the same block.

Gas pedals

Services that are managed by miners can be used to process transfers quickly. This way, they get rewarded directly and include the transaction with a low commission in one of the first blocks.

The most well-known gas pedals of VTS transactions are listed in the table.

In order for a transaction to be confirmed faster, you need to send its TXID to the gas pedal. The identifier can be found in the explorer.

What to do in case of a transaction freeze

If bitcoins did not come to the account, you need to perform the following actions:

• Check the stability of the internet connection.
• Make sure that the recipient’s details are filled in correctly – the address of the wallet to which the funds were sent.
• View notifications, whether there are messages about technical problems in the service.
• Determine the status of the operation on Bitcoin network monitoring sites: Bloxxhair or Blockchain. To do this, copy the ID-transaction on the payment page in the wallet and paste it into a special field on the selected site.
• Specify the number of transaction confirmations. If they are less than 6, the payment can still be processed. In this case, you need to wait.
• Increase the size of the commission. If the cryptocurrency wallet (by default) includes a low amount of remuneration, you can adjust it manually. Sites like Bitcoin Feels monitor the network and offer the optimal payout level per byte.
• See if dynamic commissions are available. Many services automatically put one that will include the transaction in one of the first blocks to be processed.
• If transfers are delayed and you can’t set a high commission priority, you should upgrade your wallet or switch to another service.
• Use RBF, CPFP options and gas pedals like ViaBTC. If you have accounts in BlueWallet, Electrum Bitcoin Wallet, GreenAddress, Bitcoin Core, Replace-by-Fee is available. The option must be enabled in the settings menu before sending the first transaction.

The Child pays for parent option is supported by Bitcoin Core, Electrum, Copay Samourai Wallet, BitPay and other wallets. The user is required to:

1. Copy the address.
2. Paste it into the appropriate field and click the “Send” button.
3. Go to the confirmation screen and select a high priority or customized rate.
4. Submit and wait for the transaction to be confirmed.

If none of the above yielded results, the transaction is confirmed, but bitcoins did not come, you should contact the service’s support team.

Frequently Asked Questions